Proximus and Faktion publish #Interact case study on agentic AI rollout
Proximus and Antwerp-based Faktion published the case study for #Interact, an omnichannel agentic-AI platform that unifies WhatsApp, SMS/RCS, Messenger, web chat and voice with LLM-powered assistants, built on Proximus' Enco API and now expanding to enterprise customers.
Mue take
Belgian telcos are productising agents. The cost floor for "omnichannel AI" will drop fast. If you are evaluating an enterprise contact-centre tool, wait a quarter or build the lean version yourself.
Source: Faktion