Salesforce adds a third Agentforce billing model: pay-per-resolution, where you are charged only when the AI resolves a case on its own

Salesforce keeps changing how it charges for Agentforce, its AI agents, and on 26 June 2026 it added a third model. The new Agentforce Help Agent is billed pay-per-resolution: you are charged only when the agent resolves a customer issue autonomously from start to finish. If the customer asks for a human, or the interaction ends with negative feedback, there is no charge. Salesforce frames it as paying for outcomes rather than activity. The model is available from July 2026.

Three pricing models now sit under one name

Agentforce has been repriced twice already, so pay-per-resolution is the third shape the same product has taken:

• Per conversation: at its Dreamforce launch in 2024, Agentforce was billed at 2 dollars per resolved conversation.
• Flex Credits: since 15 May 2025 the headline model has been consumption-based, at 500 dollars per 100,000 credits (0.005 dollars a credit), where a standard Agentforce action consumes 20 credits, so about 0.10 dollars an action.
• Pay-per-resolution: from July 2026, the Help Agent charges only on an autonomous, end-to-end resolution, with nothing billed when the case is escalated to a human or ends unhappily.

These are not tiers of one price list; they are different meters. A per-conversation charge fires on every handled conversation, a Flex Credit charge tracks the volume of actions the agent takes, and a per-resolution charge fires only on a clean autonomous close. The same amount of agent activity can produce very different bills depending on which model your contract sits on.

The honest catch: the per-resolution price is not public

Outcome-based billing reads well, because you only pay when the agent actually does the job. The gap is that Salesforce did not publish a per-resolution price with the announcement, so the headline model that decides your bill does not yet have a public number attached. That makes it hard to compare against the Flex Credit rate you can compute: a resolution that takes a handful of actions costs a known amount under Flex Credits, but whether pay-per-resolution is cheaper or dearer depends on a figure that is set in the deal, not on a rate card. Until that price is on the table, treat any pay-per-resolution quote as something to price against your own Flex Credit math, not as an automatic saving.

Why this sits outside the per-seat sticker

None of the three Agentforce models is part of the Salesforce edition seat price. The per-user figure your quote leads with covers the CRM seat; the AI is metered on top, on its own line, and that line now has three possible shapes. On top of that, Salesforce raised list prices by an average of 6 percent from 1 August 2025 on Enterprise and Unlimited Editions across Sales Cloud, Service Cloud, Field Service and select Industry Clouds, so the seat line itself moved before the AI line was added. The separately sold access does not come cheap either: an Agentforce add-on lists at 125 dollars per user per month, and the Agentforce 1 Edition at 550 dollars per user per month, the latter bundling 1 million Flex Credits and Data Cloud.

The takeaway is the one our Salesforce work keeps landing on: the seat price is the smallest, most predictable part of the bill. Our free Salesforce TCO estimator adds the support, add-on and implementation lines that stack on the license, so you can see the all-in per-user figure rather than the sticker. It does not price Agentforce, because that depends on which of the three models you are on and, for pay-per-resolution, on a number Salesforce has not published. Our piece on what Salesforce really costs beyond the per-user price walks the support and add-on lines that roughly double a license in year one.